© 2023 RecoveryAgentGear.com


Shipping Policy

Products usually leave the warehouse within 2 to 3 days after payment has cleared. During heavy shopping seasons it may take a few days longer. Certain specially ordered products may also take longer. We will make every effort to keep you informed on the delivery time of your order.

After your products leave the warehouse, standard, USPS, UPS Ground, and FedEx Ground shipping times apply. Depending on your location and the volume being handled by the carrier at the time, this can range from three to seven business days.

What about backorders?

While we make every effort to keep our stock levels accurate, very occasionally a product that you order may be placed on back order. If any of your products are placed on back order we will inform you of the back order status and offer to refund your purchase of that product if you do not wish to wait.

Return & Exchange Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Because we deal in Custom work several types of goods are exempt from being returned.
Apparel Items that have been used/washed any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery
However If there is a material defect or a printing defect we will offer a discount or to reprint problem shirts. We are unable to offer a return for custom printed merchandise.

There are certain situations where only partial refunds are granted: (if applicable)

What to do if this happens:

Please use the contact form.
Reference your order/invoice number.
Tell us what is wrong.
If possible, take a photo of the issue (we may request this later).
We will respond within 1 business days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at  1-800-215-8937

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a track able shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

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